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Need help with Basecamp? Got a question or suggestion? We're here to help.
You can search the help section above,
browse the extensive FAQs
, visit the
lively customer forums
, or
submit a support request
via email.
Top Basecamp FAQs
How do we
update or change our credit card
?
Where can I find our invoices or
get a copy of an invoice
?
How do I
add a person or company to a project
?
How can I
change the account owner
on our account?
Can we export our data
from Basecamp?
Can we pay for Basecamp a year in advance
? Do you accept POs or payment by check?
Do you provide
support over the phone
?
Why am I getting a
POSIX error when I try to upload
a file?
General FAQs, security, backup, export, etc.
Is our data backed up in case of an emergency?
Is Basecamp reliable, secure, and confidential? Is our data safe? Where is the data hosted?
Can we export our data if we don't want to use Basecamp anymore? What format is the export in?
Can we install Basecamp on our own server?
How does your refund policy work?
See all General help
Billing, invoices, cancellation, account owner, upgrading, downgrading, refunds, etc.
Where can I find our invoices or get a copy of an invoice?
What is an account owner? How can I change the account owner on my account?
How do we update or change our credit card?
How do we cancel?
See all Account help
Projects
How can I archive a project when I'm done with it?
How do I delete a project?
and
How do I rename a project?
How do I add a person from a different company to a project?
See all Projects help
Permissions, people, companies
What is an administrator (aka admin)? Can we have multiple admins? How do I give
someone admin access?
Where do I specify who can see which projects?
How do I add a person or company to a project?
See all People help
Dashboard, overview, RSS
What is RSS and how do I use it with Basecamp?
Why doesn't the Basecamp RSS feed work with Bloglines or Google Reader or Firefox/Safari RSS?
Can I delete items from the Dashboard or Overview?
See all Dashboard help
To-do lists
What does "relate to a milestone" mean?
What is a "private" to-do list? What does it mean to make something "private"?
Can I reorder items or lists? Can I move items between lists?
See all To-do lists help
Milestones & iCal
What is iCal(endar) and how do I use it with Basecamp?
Can I move multiple milestones at once?
How do I assign a milestone to someone else?
See all Milestones help
Messages & comments
How can I add someone to the email notification list after the message has been posted?
How can we format (bold, bullets, italics, etc) our messages or comments?
How do email notifications work?
What is a "private" message? What does it mean to make something "private"?
See all Messages help
File sharing
Suddenly I can't upload files even though it was working before (and I didn't change
anything). What's up?
Is there a file size limit on uploads?
Does Basecamp support file versioning?
See all Files help
Time tracking
Why are my time reports cut off? Why aren't they showing the full date range?
How do I use Basecamp to-do lists to track time?
Can our clients see time tracking information?
See all Time tracking help
